Return Policy

Ordering online

Once you have sent your shopping bag, we are alerted that it is in the system and deal with it as soon as we can. When payment is received the item(s) will be sent to you by Royal mail sign for & next day delivery. Some of the items will be arriving from Germany and they will take up to 3 to 5 working days to receive. OSKA UK Online Team will send emails to inform you if the item/items is coming from Germany.

UK delivery cost: £ 6
EU delivery cost: £ 12
Other Countries: £ 36
Prices above include VAT.

If you are unsure of your size, need help with measurements or need a more detailed description of a garment, please do not hesitate to call us on 0142770414

Returns

All refunds with proof of purchase within 7 days please, exchange or credit note with proof of purchase up to 14 days. No refund on discounted items.

Please return all parcels by post to: OSKA St Ives,18 Fore Street, St Ives, Cornwall, United Kingdom

Please enclose your original receipt, a note explaining the reason for return and your address and phone number. OSKA St Ives will not be held liable for lost parcels or for the cost of returning/exchanging goods.

Exchanges and cancelling

You are only able to exchange or cancel an order before the order has been posted. Once an order has been posted, it must be returned at your own expense. Postage charges will only be refunded if the order is cancelled before it has been posted to you or if the order is not delivered during the time frame advised by us.

'Wish list items ' and stock availability

'Wish list items' are items we do not carry in store and our customers may have seen them elsewhere and wish to order them. We do our best to source these items but not everything in the collection is reproduced and sometimes we are unable to get specific items customers are looking for.

We do receive top up stock of our original order mid season, so if the size/colour of the item you are looking for is sold out. please call us on 02077308989 and we will put your name on our 'wish list' and call you if/when that item comes back in.

Need Help?
OSKA St.Ives +44 17 3679 7219 stives@oska.com